Robotic customer support fails while pretending to be an outsourced human. Last week I searched with Google for Elphel and I got a wrong spelled name, wrong address and a wrong phone number.
A week ago I tried Google Search for our company (usually I only check recent results using last week or last 3 days search) and noticed that on the first result page there is a Street View of my private residence, my home address pointing to a business with the name “El Phel, Inc”.
Yes, when we first registered Elphel in 2001 we used our home address, and even the first $30K check from Google for development of the Google Books camera came to this address, but it was never “El Phel, Inc.” Later wire transfers with payments to us for Google Books cameras as well as Street View ones were coming to a different address – 1405 W. 2200 S., Suite 205, West Valley City, Utah 84119. In 2012 we moved to the new building at 1455 W. 2200 S. as the old place was not big enough for the panoramic camera calibration.
I was not happy to see my house showing as the top result when searching for Elphel, it is both breach of my family privacy and it is making harm to Elphel business. Personally I would not consider a 14-year old company with international customer base a serious one if it is just a one-man home-based business. Sure you can get the similar Street View results for Google itself but it would not come out when you search for “Google”. Neither it would return wrongly spelled business name like “Goo & Gel, Inc.” and a phone number that belongs to a Baptist church in Lehi, Utah (update: they changed the phone number to the one of Elphel).